Entain striving to capture larger global market share as online offsets retail

Global Study on Self-checkout in Retail

This report, which was issued in 2022, is more appropriate for retailers around the world, the use of various forms of sel f-services and reward systems (SCOs), concerns about the impact on loss at retail stores. This is a summary of the results obtained from online survey focusing on the approaches adopted to manage and control.

As a result, a total of 93 retailers from 25 countries participated in the survey (respondents are mainly engaged in the Los Angeles Section). The most frequently responded from European retailers (51 companies), followed by North America (29 companies) and Australia (11 companies). Almost thre e-quarters were food retailers, and the rest was a mixture of no n-grocery stores, such as pharmacies, DIY, department stores, and clothing retailers. In 2019-20, all respondents were over 2, 237 trillion euros, equivalent to about 13 % of the world's retail sales. In the total sales, eight out of the top 10 major retailers in the world and 14 out of the top 20 companies participated in this survey.

The outline of the survey is as follows:

-Fixed SCOs were introduced by 96 % of respondents in grocery store, and 77 % of respondents without description were introduced.

-P responders estimate that SCO systems account for up to 23 % of unknown store losses, and malicious losses account for 48 %.

-The tw o-thirds of the respondents had the view that SC O-related losses were becoming more and more problematic (66 %).

-The respondents take a wide range of intervention measures according to the following four themes to deal with this issue. Castle plan? And process. In addition, some SCO systems have focused on four important areas in Shopper Journey. Chec k-ou t-chec k-ou t-shoppin g-chec k-i n-chec k-ou t-leaving store.

-In the fixed SCO system, the use of weight controls was not only the most developed intervention, but also the most effective approach developed so far.

-Regarding scan & stamps, GO and mobile SCO systems, partial r e-scan control is the most introduced intervention, and algorith m-led control selection is considered most effective, followed by market verification to open. The use of the fixed exit points required continued.

-In the future development of fixed SCO system control, there is a clear tendency that interest in various analytical interventions, such as identification of no n-scan switching alerts, product identification, and barcodes, will increase.

- For scanning and GO, improved supervisor selection and training, and the option for staff to manually select clients for audit testing, were the most popular new audit elements being tested.

- For institutions offering mobile SCO, the introduction of some type of exit verification process was the most common intervention currently being tested.

It seems clear that SCO systems will continue to be important and growing in the retail environment. For the time being, it is likely that fixed SCO will remain the dominant technology, with increased use of scanning and GO, and more limited use of mobile SCO.

Many retailers now have considerable experience managing different types of SCO systems, and this can be seen in the range of interventions and approaches currently being adopted to better manage and control SCO.

As with much of retail, SCO management is effective when it comes to balancing the often competing priorities of improving customer service and convenience and reducing retail loss. To achieve this outcome, retailers need to ensure a cross-functional approach, a clear agenda for innovation, and a willingness to invest.

They also need to recognize that organizational choices can have both positive and negative effects.

Abstract

The outline of the survey is as follows:

-Fixed SCOs were introduced by 96 % of respondents in grocery store, and 77 % of respondents without description were introduced.

-P responders estimate that SCO systems account for up to 23 % of unknown store losses, and malicious losses account for 48 %.

-The tw o-thirds of the respondents had the view that SC O-related losses were becoming more and more problematic (66 %).

-In the fixed SCO system, the use of weight controls was not only the most developed intervention, but also the most effective approach developed so far.

- For scanning and GO, improved supervisor selection and training, and the option for staff to manually select clients for audit testing, were the most popular new audit elements being tested.

- For institutions offering mobile SCO, the introduction of some type of exit verification process was the most common intervention currently being tested.

They also need to recognize that organizational choices can have both positive and negative effects.

Foreword

I would like to thank Professor Adrian Beck for conducting this research. As always, I am very grateful for his knowledge and research experience in the industry. I would also like to thank Everseen LTD, an additional research grant for supporting this research. Like all surveys conducted on behalf of the Lost Ross Group, it was impossible without the active support and involvement of the retail industry!

Finally, it is recommended not only to read and share this book and other research conducted for the ECR retail Ross Group, but also to participate in the group's future activities.

John Fontin

Chairman of ECR Retail Ross Group

This report adopts the usage of various forms of sel f-service & pay (SCO) systems, concerns about the impact on retail losses, and these technology for retailers around the world. This is a summary of the results obtained from online surveys focusing on the approaches.

A total of 93 retailers from 25 countries participated in the survey. The number of respondents in Europe had the most (51 companies), followed by North America (29 companies) and Australia (11). Almost thre e-quarters were food retailers, and the rest was a mixture of no n-grocery stores, such as pharmacies, DIY, department stores, and clothing retailers. In 2019-20, all respondents were over 2, 237 trillion euros, equivalent to about 13 % of the world's retail sales. In the total sales, eight out of the top 10 major retailers in the world and 14 out of the top 20 companies participated in this survey.

Executive Summary

A solid SCO was introduced by 96%of the respondents in grocery store and 77%of no n-described respondents.

Respondents estimate that SCO systems account for up to 23 % of unknown store losses, and malicious losses account for 48 %.

Key Findings

Tw o-thirds of the respondents had the view that SC O-related losses are becoming more and more a problem in their business (66 %).
In order to deal with this problem, the respondents used a wide range of intervention measures according to four themes (technology). Castle plan and procedure. In addition, some SCO system audits focused on four important areas in Shopper journey; chec k-ou t-chec k-ou t-shoppin g-chec k-i n-leaving store.
In the fixed SCO system, the use of weight control is not only the most developed intervention method, but also the most effective approach developed so far.
Regarding scanning, GO, and mobile SCO systems, partial RESCAN checks are the most developed intervention, and algorith m-led checks are most effective, followed by fixed outlet points that require purchase authentication at the time of opening. The use continued.
Regarding the future development of fixed SCO systems, there was a clear tendency to increase investment in various analytical interventions, including alert identification for product identification and barcode changes.
Regarding scanning and GO, the options for supervisor selection and training, and options for staff to manually select customers for audit tests were the most popular new audit elements that have been tried.
In the company that provides mobile SCOs, the introduction of an exit verification process of some form was the most common intervention currently being tested.
It is clear that the SCO system is an important part of the retail environment and will continue to grow. For the time being, fixed SCOs continue to be dominant technology, and the use of scanning and Go increases, and the use of mobile SCOs is likely to be more limited.
Many retailers have gained considerable experience in the management of various types of SCO systems, which are currently adopted to manage and control the SCO system. You can see it.

Call to Action

It is also necessary to recognize that the choice of the tissue may have both positive and negative effects.

They also need to recognize that organizational choices can have both positive and negative effects.

Introduction

Context

In the company that provides mobile SCOs, the introduction of an exit verification process of some form was the most common intervention currently being tested.

Growth

It is clear that the SCO system is an important part of the retail environment and will continue to grow. For the time being, fixed SCOs continue to be dominant technology, and the use of scanning and Go increases, and the use of mobile SCOs is likely to be more limited.

Many retailers have gained considerable experience in the management of various types of SCO systems, which are currently adopted to manage and control the SCO system. You can see it.

As is the case with many retailers, SCO management is effective in balancing the priority of competing, such as improving customer service and convenience and reducing the loss of the retail business. To achieve this result, retail companies need to secure a clear agenda for across departments, innovation.

Concerns

It is also necessary to recognize that the choice of the tissue may have both positive and negative effects.

This report is one of the three reports focusing on how to manage and control the losses related to various types of sel f-management systems (SCOS). 1. This report is based on previous surveys, including the following surveys, including the following surveys, which provide the first knowledge of SC O-related loss issues, including the following surveys, on behalf of the ECR Retail Claims Group. I am. Regarding the future development of fixed SCO systems, there was a clear tendency to increase investment in various analytical interventions, including alert identification for product identification and barcode changes.

Control

Regarding scanning and GO, the options for supervisor selection and training, and options for staff to manually select customers for audit tests were the most popular new audit elements that have been tried.

In the company that provides mobile SCOs, the introduction of an exit verification process of some form was the most common intervention currently being tested.

Objectives

Many retailers have gained considerable experience in the management of various types of SCO systems, which are currently adopted to manage and control the SCO system. You can see it.
As is the case with many retailers, SCO management is effective in balancing the priority of competing, such as improving customer service and convenience and reducing the loss of the retail business. To achieve this result, retail companies need to secure a clear agenda for across departments, innovation.
It is also necessary to recognize that the choice of the tissue may have both positive and negative effects.
This report is one of the three reports focusing on how to manage and control the losses related to various types of sel f-management systems (SCOS). 1. This report is based on previous surveys, including the following surveys, including the following surveys, which provide the first knowledge of SC O-related loss issues, including the following surveys, on behalf of the ECR Retail Claims Group. I am.

SCO technology is not necessarily a recent development in the retail industry. From the late 1980s to the early 1990s, the first attempt was made that consumers could scan products without relying on clerks and make payments, but in the last 10 years, especially in the food sector. And the pace of the introduction may have accelerated significantly 4. Today, according to an anecdoing evidence, 80 % of customer transactions in supermarkets are being processed by SCO Technologies 5.

In addition, SCOs are being implemented in a wider range of retail environments. As will be described later in this report, while the fixed SCO 6 is still the most dominant type of system, retailers are currently SCAN & AMP; AMP? ), Mobile SCOs (consumers scan their products using their own handheld devices, pay the price in some cases), like smart carts), smart carts (automatic products placed in the store. ), SCO SCO system (once a shopper registers at a store and scanned, you can get a product or interact with the payment window, you can receive the product and leave the store. ) There is. Go, etc.).
There are three major factors in the background that the use of SCO systems is increasing significantly. 1) What many retailers want to reduce labor costs, that is, the consumer performs the work that employees were doing. 2) Retailers with actual stores can increase the competitiveness with online shopping by reducing important friction points in the movement of shoppers. 3) To improve SCO technology, communication networks, computing abilities, and to work more reliable in more platforms and places in more platforms and places. As a whole, in many regions around the world, SCOs are currently spreading in various forms of retail businesses, such as food, DIY, fashion, convenience, beauty, and pharmacies. SCO technology is not always a recent development in the retail industry. From the late 1980s to the early 1990s, the first attempt was made that consumers could scan products without relying on clerks and make payments, but in the last 10 years, especially in the food sector. And the pace of the introduction may have accelerated significantly 4. Today, according to an anecdoing evidence, 80 % of customer transactions in supermarkets are being processed by SCO Technologies 5.

In addition, SCOs are being implemented in a wider range of retail environments. As will be described later in this report, while the fixed SCO 6 is still the most dominant type of system, retailers are currently SCAN & AMP; AMP? ), Mobile SCOs (consumers scan their products using their own handheld devices, pay the price in some cases), like smart carts), smart carts (automatic products placed in the store. ), SCO SCO system (once a shopper registers at a store and scanned, you can get a product or interact with the payment window, you can receive the product and leave the store. ) There is. Go, etc.).

Methodology

There are three major factors in the background that the use of SCO systems is increasing significantly. 1) What many retailers want to reduce labor costs, that is, the consumer performs the work that employees were doing. 2) Retailers with actual stores can increase the competitiveness with online shopping by reducing important friction points in the movement of shoppers. 3) To improve SCO technology, communication networks, computing abilities, and to work more reliable in more platforms and places in more platforms and places. As a whole, in many regions around the world, SCOs are currently spreading in various forms of retail businesses, such as food, DIY, fashion, convenience, beauty, and pharmacies. SCO technology is not necessarily a recent development in the retail industry. From the late 1980s to the early 1990s, the first attempt was made that consumers could scan products without relying on clerks and make payments, but in the last 10 years, especially in the food sector. And the pace of the introduction may have accelerated significantly 4. Today, according to an anecdoing evidence, 80 % of customer transactions in supermarkets are being processed by SCO Technologies 5.

As mentioned in the previous ECR report, contrary to the many claims of the largest SCO system provider, the introduction of a SCO system was not always a great victory for retailers and buyers. Certainly, the initial introduction of these systems is something that is emphasized in an announcement that is everywhere, which is everywhere, such as excessively stimulating shopping journey, delaying the process, and "there are unexpected products in the bag package area." As a part, I received a considerable rebound from some!

The opportunities that both malicious and no n-actors bring in products, such as no n-scanning products, false labeling of products, and taking home are now relatively well documented. Overall, the ECR report estimates that each retailer will increase the unknown loss by one for every 1%of retail sales processed via a fixed SCO. In other words, if 50 % of the sales amount via this type of system, retailers may be damaged by 0. 5 %. This means that the unknown loser (Schurin cage) of food retailers will be 1 to 50 % of the annual retail sales, which means that Ross increases by 30 %. More seriously, the estimation of loss of other types of SCO systems was even more concerned-scan & go and mobile could further increase the loss rate, and 1 % of the transaction amount. There is a possibility that up to 7 to 10 basis points may occur.

Despite these major losses, for many retailers, SCOs are now as if they were taken out of bottles, and SCOs are realistically foreseeing the future that is not an important part of the chec k-out environment. There are few SCO recruiters 10. Therefore, it is no longer a problem that SCO is an important part of many retail industries, and it is more effective to make SCOs unacceptable in business profitability. It is important whether it can be managed and controlled. In this regard, the interest and development of a wide range of interventions, designed to reduce the risk of SCO System 11, is growing. As mentioned in the previous ECR report, contrary to many claims on the largest SCO system, the introduction of a SCO system was always a great victory for both retailers and buyers. isn't it. Certainly, the initial introduction of these systems is something that is emphasized in an announcement that is everywhere, which is everywhere, such as excessively stimulating shopping journey, delaying the process, and "there are unexpected products in the bag package area." As a part, I received a considerable rebound from some!

Key Findings

Despite these major losses, for many retailers, SCOs are now as if they were taken out of bottles, and SCOs are realistically foreseeing the future that is not an important part of the chec k-out environment. There are few SCO recruiters 10. Therefore, it is no longer a problem that SCO is an important part of many retail industries, and it is more effective to make SCOs unacceptable in business profitability. It is important whether it can be managed and controlled. In this regard, the interest and development of a wide range of interventions, designed to reduce the risk of SCO System 11, is growing. As mentioned in the previous ECR report, contrary to the many claims of the largest SCO system provider, the introduction of a SCO system was not always a great victory for retailers and buyers. Certainly, the initial introduction of these systems is something that is emphasized in an announcement that is everywhere, which is everywhere, such as excessively stimulating shopping journey, delaying the process, and "there are unexpected products in the bag package area." As a part, I received a considerable rebound from some!
The opportunities that both malicious and no n-actors bring in products, such as no n-scanning products, false labeling of products, and taking home are now relatively well documented. Overall, the ECR report estimates that each retailer will increase the unknown loss by one for every 1%of retail sales processed via a fixed SCO. In other words, if 50 % of the sales amount via this type of system, retailers may be damaged by 0. 5 %. This means that the unknown loser (Schurin cage) of food retailers will be 1 to 50 % of the annual retail sales, which means that Ross increases by 30 %. More seriously, the estimation of loss of other types of SCO systems was even more concerned-scan & go and mobile could further increase the loss rate, and 1 % of the transaction amount. There is a possibility that up to 7 to 10 basis points may occur.
Despite these major losses, for many retailers, SCOs are now as if they were taken out of bottles, and SCOs are realistically foreseeing the future that is not an important part of the chec k-out environment. There are few SCO recruiters 10. Therefore, it is no longer a problem that SCO is an important part of many retail industries, and it is more effective to make SCOs unacceptable in business profitability. It is important whether it can be managed and controlled. In this regard, the interest and development of a wide range of interventions, designed to reduce the risk of SCO System 11, is growing.
These mainly focuses on important points in Shopper Journey (registering, entering, products in Isle, cash registers, and leaving). In addition, adjusting store processes, such as the introduction of different types of technologies such as video techniques and weigh t-based intervention, changing Castodi's provision method, such as selecting SCO supervisors and changing training, and closing fixed SCO machines at peak times. 。 Change the design of stores and SCO experts and layouts (such as the use of management gates and exit gates).

Utilisation of Self-checkout Systems

The purpose of the first report in these three reports is to deepen our knowledge and understanding of how these various interventions affect the management of SC O-related losses. This report is based on a global survey for retailers who are currently using SC O-related technology or planning to use it. The focus is to understand:

How many retailers use various types of SCO systems that are currently available.

The mechanism of these systems

Recognition of losses and concerns regarding the use of SCO systems.

The degree of various types of intervention developed and tested by retailers.

In the following two reports, we will discuss the following:

A survey to understand what you can learn from the experience of SCO supervisor.

A series of detailed case studies related to the use and evaluation of various types of intervention.

By using thre e-layer approaches, it is hoped that this study will help SCO system retail users to better manage and control the SCO systems related to SCO systems. These mainly focuses on important points in Shopper Journey (registration, entry, product selection at Isle, cash registers, and out of the store). In addition, adjusting store processes, such as the introduction of different types of technologies such as video techniques and weigh t-based intervention, changing Castodi's provision method, such as selecting SCO supervisors and changing training, and closing fixed SCO machines at peak times. 。 Change the design of stores and SCO experts and layouts (such as the use of management gates and exit gates).

Operating Scan & Go/Mobile Systems

Scan & Go Registration

How many retailers use various types of SCO systems that are currently available.

The mechanism of these systems

Recognition of losses and concerns regarding the use of SCO systems.

The degree of various types of intervention developed and tested by retailers.

Payment Options

In the following two reports, we will discuss the following:

Scan & Go

A survey to understand what you can learn from the experience of SCO supervisor.

A series of detailed case studies related to the use and evaluation of various types of intervention.

By using thre e-layer approaches, it is hoped that this study will help SCO system retail users to better manage and control the SCO systems related to SCO systems. These mainly focuses on important points in Shopper Journey (registering, entering, products in Isle, cash registers, and leaving). In addition, adjusting store processes, such as the introduction of different types of technologies such as video techniques and weigh t-based intervention, changing Castodi's provision method, such as selecting SCO supervisors and changing training, and closing fixed SCO machines at peak times. 。 Change the design of stores and SCO experts and layouts (such as the use of management gates and exit gates).

Mobile SCO

How many retailers use various types of SCO systems that are currently available.

Impact of SCO Systems on Retail Losses

The mechanism of these systems

Malicious Losses by Type of SCO

Recognition of losses and concerns regarding the use of SCO systems.

The degree of various types of intervention developed and tested by retailers.

In the following two reports, we will discuss the following:

A survey to understand what you can learn from the experience of SCO supervisor.

Overall Impact on Losses

A series of detailed case studies related to the use and evaluation of various types of intervention.

By using thre e-layer approaches, it is hoped that this study will help SCO system retail users to better manage and control the SCO systems related to SCO systems.

The data in this report is a global online survey for retailers who are currently using or testing or testing SCO systems in some form. He strive to come into contact with as many companies as possible, including translating survey tools into French, German, and Spanish. In addition, he contacted typical retailers around the world and urged local retailers to inform them of this survey. In addition, contact other retail groups such as ECR Community, Retail Industry Leaders Association (USA), Future Profit Protection Forum. I called for the answer. He also posted to social media such as Linkedin and called for retailers to participate.

A total of 93 retailers received useful data, and their country of origin was 25 countries (respondents were mainly Los Privation). Most answers were European retailers (51), followed by North America (29) and Australia (11). Considering the introduction of the SCO system, it is probably not surprising, but 72%of the answers are from food sector, the rest is mixed with foods other than foods including pharmacies, DIY, department stores, and clothing retailers. It was.

In 2019-20, all respondents were over 2, 237 trillion euros, equivalent to about 13 % of the world's retail sales. Furthermore, in total sales, eight out of the top 10 major retailers in the world and 14 out of the top 20 companies have participated in this survey.

This kind of survey is unlikely to be completely represented by the views and experiences of the world's retailers. Samples are mainly biased toward major retailers working in North America, Europe and Australia, and there are few answers from Asia, African and Latin American retailers. This may be due to the great influence of language and ease of access, but it may be due to the low level of SCO systems in these markets. In any case, the data shown in this report should be understood in such a context, and it is necessary to be careful when interpreting the survey results. The data in this report is a global online survey for retailers who are currently using or testing or testing SCO systems in some form. He strive to come into contact with as many companies as possible, including translating survey tools into French, German, and Spanish. In addition, he contacted typical retailers around the world and urged local retailers to inform them of this survey. In addition, contact other retail groups such as ECR Community, Retail Industry Leaders Association (USA), Future Profit Protection Forum. I called for the answer. He also posted to social media such as Linkedin and called for retailers to participate.

Controlling SCO-related Losses

Fixed Self-checkout

Use of Interventions

This kind of survey is unlikely to be completely represented by the views and experiences of the world's retailers. Samples are mainly biased toward major retailers working in North America, Europe and Australia, and there are few answers from Asia, African and Latin American retailers. This may be due to the great influence of language and ease of access, but it may be due to the low level of SCO systems in these markets. In any case, the data shown in this report should be understood in such a context, and it is necessary to be careful when interpreting the survey results. The data in this report is a global online survey for retailers who are currently using or testing or testing SCO systems in some form. He strive to come into contact with as many companies as possible, including translating survey tools into French, German, and Spanish. In addition, he contacted typical retailers around the world and urged local retailers to inform them of this survey. In addition, contact other retail groups such as ECR Community, Retail Industry Leaders Association (USA), Future Profit Protection Forum. I called for the answer. He also posted to social media such as Linkedin and called for retailers to participate.

Through this report, the above five SCO systems are referenced using these titles (eg, fixed sco, scan & go sco). All currency value is displayed in the euro using the exchange rate calculated on February 8, 2022. In some of the following table, the rate may be higher than 100 % due to rounding.

I would like to thank the 93 representatives for providing data.

This section consists of four parts.

How many respondents use SCO technology in business?

How the scan & amp; amp; go and mobile SCO systems have been introduced, especially user registration and payment methods.

Knowledge of how the respondents have evaluated the impact of the SCO system on the loss of retail stores.

Various methods for respondents to manage and control the SCO system.

All respondents have been documented to the extent, such as how much the SCO system is used in business, is not used, has been introduced, is currently being tested, and will be introduced soon. The summary of this data is shown in Table 1, and the breakdown of grocery stores and no n-food stores is also shown.

Scan & Go

Use of Interventions

96 % of the respondents in grocery store and 77 % of no n-grocery store respondents have introduced some SCO system. Of the no n-grossaries, only 4 % of respondents did not use the SCO system and had no plans to introduce them soon. In both cases, the most common form of the fixed SCO was card payment, or a combination of cards and cash. Cash payments only have on e-third (33 %) of grocery stores and on e-quarter (23 %) of no n-grocery stores.

In addition, very few retailers currently provide fixed SCO options using RFID technology. As documented in other ECR surveys, developing a SCO proposal using RFID requires a comprehensive and strict product tag strategy, which is currently in many food products. 14, which is difficult to realize. Through this report, the above five SCO systems are referenced using these titles (eg, fixed sco, scan & go school). All currency value is displayed in the euro using the exchange rate calculated on February 8, 2022. In some of the following table, the rate may be higher than 100 % due to rounding.

I would like to thank the 93 representatives for providing data.

This section consists of four parts.

How many respondents use SCO technology in business?

Knowledge of how the respondents have evaluated the impact of the SCO system on the loss of retail stores.

Various methods for respondents to manage and control the SCO system.

Mobile SCO

Use of Interventions

In addition, very few retailers currently provide fixed SCO options using RFID technology. As documented in other ECR surveys, developing a SCO proposal using RFID requires a comprehensive and strict product tag strategy, which is currently in many food products. 14, which is difficult to realize. Through this report, the above five SCO systems are referenced using these titles (eg, fixed sco, scan & go sco). All currency value is displayed in the euro using the exchange rate calculated on February 8, 2022. In some of the following table, the rate may be higher than 100 % due to rounding.

I would like to thank the 93 representatives for providing data.

Perceived Value

This section consists of four parts.

How many respondents use SCO technology in business?

Concluding Comments

How the scan & amp; amp; go and mobile SCO systems have been introduced, especially user registration and payment methods.

Utilisation of SCO

Knowledge of how the respondents have evaluated the impact of the SCO system on the loss of retail stores.

Various methods for respondents to manage and control the SCO system.

Concerns about SCO

Regarding scan & go system (providing scan equipment from retail stores to shoppers), the most common, 39 % of the food shops are introduced, and 28 % will be introduced or soon in the test. I'm doing it. On the other hand, only 4 % of SCAN & amp; Go has been introduced at stores other than food, and 12 % are planning to introduce or soon.

Mobile SCOs (shopping customers use their own devices) are slightly different, and at retail stores other than food products, more than four companies have introduced this technology, during testing. It was planned (43 %). More than half of food items were the same, but the proportion of retail stores that had already introduced mobile SCOs (30 %).

SMART TROLLIES has introduced only 2 % of grocery stores and has not been introduced outside of grocery stores. Regarding WHOLE STORE SCO, about 12 % of the respondents of grocery products have introduced this technology to some extent, and 16 % are also using it for trial/ systematically. Among food items, this technology was not very noticeable, only 4 % of these systems were introduced, and no respondents were planning trial use and future use. In many ways, this can be understood. The current repetition of this technology is still in the test / testing stage, and only a few retailers invest at this stage.

Investing in Interventions

This data is a summary to emphasize how the respondents use the main type of SCO system targeted in this survey (Table 2). Scan & Go system (providing scan equipment from retailers to shoppers) is the most common at grocery stores, 39 % introduced, and 28 % will be in or soon. We are planning to introduce it. On the other hand, only 4 % of SCAN & amp; Go has been introduced at stores other than food, and 12 % are planning to introduce or soon.

The Future of Self-Checkout

This data is a summary to emphasize how the respondents use the main type of SCO system targeted in this survey (Table 2). Regarding scan & go system (providing scan equipment from retail stores to shoppers), the most common, 39 % of the food shops are introduced, and 28 % will be introduced or soon in the test. I'm doing it. On the other hand, only 4 % of SCAN & amp; Go has been introduced at stores other than food, and 12 % are planning to introduce or soon.

Disclaimer

This data is a summary to emphasize how the respondents use the main type of SCO system targeted in this survey (Table 2).

The most common combinations among food retailers were fixed SCOs, scan & GO, and mobile SCO mixes (33 %), followed by fixed SCOs (31 %). As a whole, many (58 %) respondents (58 %) were committed to providing scanning and GO options to consumers, but few respondents selected only fixed SCOs and mobile SCOs. (10 %). Previous surveys show that the use of mobile SCOs in grocery store environment, especially for larg e-scale shopping trading, is mainly limited to user experience issues. Other than the food store, most of them are only fixed SCOs (67 %), and in parallel, it is quite a minority (21 %). The motivation for mobile is more prominent in an environment other than the grocery store, reflecting that the number of potential items in a certain transaction is smaller than that of a grocery store.

About the Author

This data clearly clarifies that a fixed SCO system is dominant for both respondents in grocery store and consumers currently used by respondents. Shows. However, both the scanning, GO, and mobile technology are not unusual, and that many retailers are using them for trial basis, and they will also use it soon. Regarding the smart trolley and SCO systems for the entire store, there are very few retailers who are actively introduced, but not only look better for the food department, the company's use, but also use SCOs. It seems that both environments with larger pedigree are increasing.

Both Scan & Amp; GO and Mobile SCO system require additional user data more than in general fixed SCO technology, such as registration forms and agreed payment methods. The following are the answers from retailers who have adopted these technologies in their business.

About the ECR Retail Loss Group

The first problem was the way the retailers would take the "sig n-up" and "identity verification" of the scan & Go system. The respondents were able to choose multiple options, so the total data is not 100 %. The most common combination of food retailers was fixed SCO, scan & GO, and mobile SCO mix (33 %), followed by fixed SCOs (31 %). As a whole, many (58 %) respondents (58 %) were committed to providing scanning and GO options to consumers, but few respondents selected only fixed SCOs and mobile SCOs. (10 %). Previous surveys show that the use of mobile SCOs in grocery store environment, especially for larg e-scale shopping trading, is mainly limited to user experience issues. Other than the food store, most of them are only fixed SCOs (67 %), and in parallel, it is quite a minority (21 %). The motivation for mobile is more prominent in an environment other than the grocery store, reflecting that the number of potential items in a certain transaction is smaller than that of a grocery store.

Appendix I

Smart Trolley Deployment

Operating Smart Trolley Systems

The first problem was the way the retailers would take the "sig n-up" and "identity verification" of the scan & Go system. The respondents were able to choose multiple options, so the total data is not 100 %. The most common combinations among food retailers were fixed SCOs, scan & GO, and mobile SCO mixes (33 %), followed by fixed SCOs (31 %). As a whole, many (58 %) respondents (58 %) were committed to providing scanning and GO options to consumers, but few respondents selected only fixed SCOs and mobile SCOs. (10 %). Previous surveys show that the use of mobile SCOs in grocery store environment, especially for larg e-scale shopping trading, is mainly limited to user experience issues. Other than the food store, most of them are only fixed SCOs (67 %), and in parallel, it is quite a minority (21 %). The motivation for mobile is more prominent in an environment other than the grocery store, reflecting that the number of potential items in a certain transaction is smaller than that of a grocery store.

Payment

Appendix II

LIST of SCO Intervention

Fixed SCO Interventions

Scan & Go/Mobile SCO Interventions

NOTES

The most common was to ask users to have a company point card to access the scan and go system. Next, it was a confirmed mobile phone number (21 %) and a confirmed email address (21 %). In this case, "confirmed" means that the retailer audits in some form and authenticates the data provided by the applicant. The next most common answer was that there was no registration process, and anyone could access scan and go devices and shop (19 %).
Another method to evaluate this data is to group the respondents between those who verified the data provided by scan & g o-use applicants and those who did not verify (Table 4). For the purpose of this analysis, it is assumed that this approach is not a verification format, unless another format verification alongside the company's point card is used.
The majority of retailers (71 %) using scan and g o-systems (71 %) do not verify data. As evident in the previous ECR surveys, scan & g o-systems may generate much higher than the fixed SCO16 system. Furthermore, the current approach that can be used to suppress losses related to this type of SCO is relatively limited, and is typically limited to the start and end of shopping journey. Reducing criminal's anonymity is often regarded as an effective way to amplify risk, especially if there are few alternatives that can be used. Furthermore, especially when the past history and market behavior must be considered, there is a record of some form, which is a basic requirement for operating an algorithm verification program.
The respondents who use both the scan & go and the mobile SCO also asked how to pay at the end of the shopping.
Table 5 is a summary of various approaches provided by retailers for scanning and go users, and respondents can choose multiple options. The most common thing was to ask users (62 %) to have a company point card to access the scan & go system. Next, it was a confirmed mobile phone number (21 %) and a confirmed email address (21 %). In this case, "confirmed" means that the retailer audits in some form and authenticates the data provided by the applicant. The next most common answer was that there was no registration process, and anyone could access scan and go devices and shop (19 %).
Another method to evaluate this data is to group the respondents between those who verified the data provided by scan & g o-use applicants and those who did not verify (Table 4). For the purpose of this analysis, it is assumed that this approach is not a verification format, unless another format verification alongside the company's point card is used.
The majority of retailers (71 %) using scan and g o-systems (71 %) do not verify data. As evident in the previous ECR surveys, scan & g o-systems may generate much higher than the fixed SCO16 system. Furthermore, the current approach that can be used to suppress losses related to this type of SCO is relatively limited, and is typically limited to the start and end of shopping journey. Reducing criminal's anonymity is often regarded as an effective way to amplify risk, especially if there are few alternatives that can be used. Furthermore, especially when the past history and market behavior must be considered, there is a record of some form, which is a basic requirement for operating an algorithm verification program.
The respondents who use both the scan & go and the mobile SCO also asked how to pay at the end of the shopping.
Table 5 is a summary of various approaches provided by retailers for scanning and go users, and respondents can choose multiple options. The most common was to ask users to have a company point card to access the scan and go system. Next, it was a confirmed mobile phone number (21 %) and a confirmed email address (21 %). In this case, "confirmed" means that the retailer audits in some form and authenticates the data provided by the applicant. The next most common answer was that there was no registration process, and anyone could access scan and go devices and shop (19 %).
Another method to evaluate this data is to group the respondents between those who verified the data provided by scan & g o-use applicants and those who did not verify (Table 4). For the purpose of this analysis, it is assumed that this approach is not a verification format, unless another format verification alongside the company's point card is used.
The majority of retailers (71 %) using scan and g o-systems (71 %) do not verify data. As evident in the previous ECR surveys, scan & g o-systems may generate much higher than the fixed SCO16 system. Furthermore, the current approach that can be used to suppress losses related to this type of SCO is relatively limited, and is typically limited to the start and end of shopping journey. Reducing criminal's anonymity is often regarded as an effective way to amplify risk, especially if there are few alternatives that can be used. Furthermore, especially when the past history and market behavior must be considered, there is a record of some form, which is a basic requirement for operating an algorithm verification program.
The respondents who use both the scan & go and the mobile SCO also asked how to pay at the end of the shopping.
Table 5 is a summary of various approaches provided by retailers for scanning and go users, and respondents can choose multiple options.
The most common option was to provide users a payment option in the payment area combined with fixed SCO and Scan & amp; Go (71 %). Approximately 61 % answered that it provided an area exclusively for SCAN & amp; amp; Go users, and two out of five people were able to pay at a personal cash register (43 %). Interestingly, almost the same number has said that it is probably using an app company that has been connected in some form to provide users to pay via mobile devices (40 %).
Further analysis revealed that 62 % of Scan & amp; GO retailers provide multiple payment methods. The most commonly provided was a combination of fixed sco/scan & amp; amp; GO sites and manned chec k-out options (24%). Only 10%of respondents provided all four options to consumers.
Table 5 is a summary of various approaches provided by retailers for scanning and go users, and respondents can choose multiple options. The most common was to ask users to have a company point card to access the scan and go system. Next, it was a confirmed mobile phone number (21 %) and a confirmed email address (21 %). In this case, "confirmed" means that the retailer audits in some form and authenticates the data provided by the applicant. The next most common answer was that there was no registration process, and anyone could access scan and go devices and shop (19 %).
More than tw o-thirds of respondents who provide mobile SCOs in some form require users to go to a fixed place to make a final payment (67 %). Only on e-fifth (20 %) of users can check out and pay anywhere in the store, and only a minority (13 %) provides both options. As mentioned above, this kind of SCO options are very potentially highly high, and there is almost no way for retail companies to actively control users. Therefore, it is reasonable considering that the obligation to pay in a certain place to the user is to provide the opportunity to impose a small amount of risk amplification, especially through the threat of a particularly highly reliable audit check. It seems to be. The most common option was to provide payment options to users in the payment area combined with fixed SCO and Scan & amp; Go (71 %). Approximately 61 % answered that it provided an area exclusively for SCAN & amp; amp; Go users, and two out of five people were able to pay at a personal cash register (43 %). Interestingly, almost the same number has said that it is probably using an app company that has been connected in some form to provide users to pay via mobile devices (40 %).
Further analysis revealed that 62 % of Scan & amp; GO retailers provide multiple payment methods. The most commonly provided was a combination of fixed sco/scan & amp; amp; GO sites and manned chec k-out options (24%). Only 10%of respondents provided all four options to consumers.
Regarding mobile SCOs, this type of technology had three options. You can pay on your terminal anywhere in the store area. Or, the option to do both (Table 6).
More than tw o-thirds of respondents who provide mobile SCOs in some form require users to go to a fixed place to make a final payment (67 %). Only on e-fifth (20 %) of users can check out and pay anywhere in the store, and only a minority (13 %) provides both options. As mentioned above, this kind of SCO options are very potentially highly high, and there is almost no way for retail companies to actively control users. Therefore, it is reasonable considering that the obligation to pay in a certain place to the user is to provide the opportunity to impose a small amount of risk amplification, especially through the threat of a particularly highly reliable audit check. It seems to be. The most common option was to provide users a payment option in the payment area combined with fixed SCO and Scan & amp; Go (71 %). Approximately 61 % answered that it provided an area exclusively for SCAN & amp; amp; Go users, and two out of five people were able to pay at a personal cash register (43 %). Interestingly, almost the same number has said that it is probably using an app company that has been connected in some form to provide users to pay via mobile devices (40 %).
Further analysis revealed that 62 % of Scan & amp; GO retailers provide multiple payment methods. The most commonly provided was a combination of fixed sco/scan & amp; amp; GO sites and manned chec k-out options (24%). Only 10%of respondents provided all four options to consumers.
Regarding mobile SCOs, this type of technology had three options. You can pay on your terminal anywhere in the store area. Or, the option to do both (Table 6).
Table 5 is a summary of various approaches provided by retailers for scanning and go users, and respondents can choose multiple options. The most common was to ask users to have a company point card to access the scan and go system. Next, it was a confirmed mobile phone number (21 %) and a confirmed email address (21 %). In this case, "confirmed" means that the retailer audits in some form and authenticates the data provided by the applicant. The next most common answer was that there was no registration process, and anyone could access scan and go devices and shop (19 %).
In the second part of the global retailer survey, we were interested in how respondents seemed to see the impact of various types of SCO systems on the loss of retail stores. The survey focused on three fields. First of all, SCO losses (Walkaways19), such as malicious acts (not scanning some or all products, replacing or mistaken products, obtaining more expensive products, and obtaining expensive products at low prices (Walkaways19). It is an estimation of how much it is caused by a user who tries to exploit the system for the benefit of. In addition, the respondents also asked if their estimation was based on some internal verification surveys. Secondly, the survey asked how much Rossal Ross's book was improved, or that retailers thought it was worse. Finally, we asked how many percentage of the store's Loss was caused by the SCO system and whether the survey was conducted to verify this number.
Table 5 is a summary of various approaches provided by retailers for scanning and go users, and respondents can choose multiple options. The most common was to ask users to have a company point card to access the scan and go system. Next, it was a confirmed mobile phone number (21 %) and a confirmed email address (21 %). In this case, "confirmed" means that the retailer audits in some form and authenticates the data provided by the applicant. The next most common answer was that there was no registration process, and anyone could access scan and go devices and shop (19 %).
Regarding fixed SCOs, the most common answer was 26-50 % for the ratio of loss due to malicious acts. However, he thought that a considerable percentage (37 %) would exceed 50 %. Similar results were obtained for scan & amp; amp; go. The most common answer was that the loss due to malicious acts was 0 to 25%, but 39%said it was more than 50%. In Mobile SCOs, malicious losses are the most estimated, and 52 % of respondents believe that more than half of the technology related to this technology is malicious. The second part of the global retailer survey was interested in understanding how responders look at the impact of various types of SCO systems on retail stores. The survey focused on three fields. First of all, SCO losses (Walkaways19), such as malicious acts (not scanning some or all products, replacing or mistaken products, obtaining more expensive products, and obtaining expensive products at low prices (Walkaways19). It is an estimation of how much it is caused by a user who tries to exploit the system for the benefit of. In addition, the respondents also asked if their estimation was based on some internal verification surveys. Secondly, the survey asked how much Rossal Ross's book was improved, or that retailers thought it was worse. Finally, we asked how many percentage of the store's Loss was caused by the SCO system and whether the survey was conducted to verify this number.
Table 7 is a summary of the most common SCO system format (fixed, scan & amplifier type, GO type, mobile SCO type) targeted in this survey. For each type, the estimated values are grouped in a group of about the overall average, and only respondents who answered that they conducted valid surveys.
Regarding fixed SCOs, the most common answer was 26-50 % for the ratio of loss due to malicious acts. However, he thought that a considerable percentage (37 %) would exceed 50 %. Similar results were obtained for scan & amp; amp; go. The most common answer was that the loss due to malicious acts was 0 to 25%, but 39%said it was more than 50%. In Mobile SCOs, malicious losses are the most estimated, and 52 % of respondents believe that more than half of the technology related to this technology is malicious. In the second part of the global retailer survey, we were interested in how respondents seemed to see the impact of various types of SCO systems on the loss of retail stores. The survey focused on three fields. First of all, SCO losses (Walkaways19), such as malicious acts (not scanning some or all products, replacing or mistaken products, obtaining more expensive products, and obtaining expensive products at low prices (Walkaways19). It is an estimation of how much it is caused by a user who tries to exploit the system for the benefit of. In addition, the respondents also asked if their estimation was based on some internal verification surveys. Secondly, the survey asked how much Rossal Ross's book was improved, or that retailers thought it was worse. Finally, we asked how many percentage of the store's Loss was caused by the SCO system and whether the survey was conducted to verify this number.
Table 5 is a summary of various approaches provided by retailers for scanning and go users, and respondents can choose multiple options. The most common was to ask users to have a company point card to access the scan and go system. Next, it was a confirmed mobile phone number (21 %) and a confirmed email address (21 %). In this case, "confirmed" means that the retailer audits in some form and authenticates the data provided by the applicant. The next most common answer was that there was no registration process, and anyone could access scan and go devices and shop (19 %).
Regarding fixed SCOs, the most common answer was 26-50 % for the ratio of loss due to malicious acts. However, he thought that a considerable percentage (37 %) would exceed 50 %. Similar results were obtained for scan & amp; amp; go. The most common answer was that the loss due to malicious acts was 0 to 25%, but 39%said it was more than 50%. In Mobile SCOs, malicious losses are the most estimated, and 52 % of respondents believe that more than half of the technology related to this technology is malicious.
Table 5 is a summary of various approaches provided by retailers for scanning and go users, and respondents can choose multiple options. The most common was to ask users to have a company point card to access the scan and go system. Next, it was a confirmed mobile phone number (21 %) and a confirmed email address (21 %). In this case, "confirmed" means that the retailer audits in some form and authenticates the data provided by the applicant. The next most common answer was that there was no registration process, and anyone could access scan and go devices and shop (19 %).
These data are interesting for at least two reasons. First, if the average of the survey basis is more accurate, most of the losses are malicious. Second, most of the losses in both SCAN & amp; Go and Mobile systems are malicious. In the previous surveys, the risks related to these systems have been emphasized, and this data also supports this view.

Elim Poon - Journalist, Creative Writer

Last modified: 27.08.2024

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