Help and Frequently Asked Questions

Do you have any questions about Playnow. com? We will help you! Find the information you are looking for from the menu. If you want to know more information about the game, please see the "how to play" specializing in each game.

If you can't find the answer you are looking for, please contact the customer support.

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What is PlayNow.com?

Playnow. com is operated by BCLC, all of which have the benefits obtained through Playnow. com are in BC, supporting many states, communities, and charity programs.

Playnow. com promises to provide a safe and secure online game environment. This software provides eas y-t o-use game platforms with beautiful graphics and real game play, and promises no other experience.

Portfolios such as casinos, pokers, bingo, sports, live cardland, and lotteries include various games, including slot machines, blackjack, chickbo, and claps.

Poker offers a variety of games and tournaments, including the progressive jackpot. Enjoy a 2 4-hour popular game with players from BC, Manitoba, and Quebec in the shared poker network.

In Bingo, you can enjoy various games and progressive jackets. You can play and chat with BC and Manitova players.

When is PlayNow.com available?

PlayNow. com games can be purchased at the following hours 7 days a week:

• Lottery: 24 hours. The lottery games are not available from 7:21 pm (PT) on the lottery date to 7:31 pm (PT).
• Keno: Pt. From 4:00 am, you can use it anytime, except for 4:30 am.
• Live casino
• Casino game: 24 hours
• Sports: 24 hours
• Bingo: 24 hours
• Poker game: 24 hours

In the morning of Playnow. com, it may not be available for system upgrading or regular maintenance. If you need to try it again, or if you need support, please contact us by e-mail or contact us by e-mail.

Why can't I play when I am travelling outside BC?

BCLC is allowed to sell and distribute games only in British Colombia. Currently, registered players can only buy games when they are physically located in BC.

Where can I find Lottery draw results?

Click here for the latest lottery results of games available on Playnow. com:

• Lottery winning number
• Sports results

How do you know a player is at least aged 19 and in the province of B.C. when they access BCLC games over the Internet?

We invest important protection, authentication procedures, and security measures to guarantee the integrity of all games. Before enabling the game, you need to register and create a player account. To do so, the information provided by the player is electronically transmitted to one of the major credit information agencies in Canada. This thir d-party certification confirms age and residence. We do not check your credit history.

The purchase of our products is possible only if the player is physically in British Colombia, and trying to buy outside the state is a violation of the PlayNow. com player.

What browser and operating system does PlayNow.com run best on?

We recommend using the following browser to gain the best player experience and site performance on all devices that use Playnow. com.

1. It is recommended to use the following browser:
   • Google Chrome and Chrome Mobile (latest version)
   • Chrome Chrome and Mobile Mobile (latest version)
   • MacOS and iOS Safari (latest version)
2. The following OS
   • Windows 8. 1 (and after that) (latest version)
   • OSX (latest version) and OSX (latest version)
   • iOS (latest version)
   • Android 7 (latest version of Android Web View)

We recommend that you keep your web browser in the latest state.

Previous operating systems and browser combinations may operate on PlayNow. com, but some functions or information may not be operated or displayed as expected. The Playnow. com database records the correct results generated by our game, and BCLC relies on this record if a dispute occurs.

Our development team uses the latest operating systems and new features available for browsers. As a result, we decided to support only the latest operating systems and browsers. This has improved security and performance.

How do I clear my browser's cache (history)?

The browser may display old cache information or not read correctly. This is one of the main causes of a problem when a player browses Playnow. com.

If there is a problem with the display of Playnow. com or login to the account, you need to clear the web browser cache. Cash is a temporary Internet file group stored on a computer hard drive by most websites accessed.

Make sure your internet browser cache is cleared. If you bookmark playnow. com or add it to your browser's favorites, your browser may cache files. Review all the options on the Clear Browsing History screen and select (or deselect) only those that apply to clearing temporary files and web cookies.

Learn how to clear your cache for your browser:

How do I ensure my browser's Cookies and JavaScript are enabled?

Enabling Cookies

Choose your browser below to learn how to enable cookies.

JavaScript

JavaScript is a standard programming language that websites can include to provide features such as menus, sounds, and other interactive features. When using PlayNow. com, make sure JavaScript is enabled.

Learn how to enable JavaScript in your browser.

How do I ensure that my browser will display text correctly?

Most browsers automatically detect PlayNow. com's text encoding and display the text correctly. If you experience corrupted text, we recommend setting your browser encoding to UTF-8.

Learn how to set your browser encoding for your browser:

Why am I getting an error that PlayNow is unable to determine my location when I try to log in?

We collect location information (such as IP address or location coordinates) at login and periodically during login to ensure that players access their accounts from British Columbia due to our legal obligations.

To access your account, you must be physically located within British Columbia and location services must be enabled on your device and internet browser.

If you see this error while in British Columbia, location sharing may be blocked.

To learn how to change the location settings on your computer or mobile device web browser, click here:

For computer web browsers, click one of the following:

For mobile devices, click one of the following:

Are there system requirements to run Online Casino games?

Our Ecasino games use a service called WebGL. WebGL is a web-based graphics library that eliminates the need for add-ons to run graphics in web browsers.

WebGL has minimum hardware requirements and if your device does not meet these requirements, you may experience display issues.

To support WebGL, we recommend that your device has the following:

• 4GB or more RAM
• 4. 4-bit processor
• Minimum 64-bit graphics card (latest/updated).

Click here to see if your system supports WebGL.

Note: Even if your system does not support WebGL, you can play ECASINO games, but on display such as empty reel, lack of symbols, and graphics. May have a problem. These are displayed issues and do not affect the results of the game.

How secure is PlayNow.com?

A safe and secure online game is the top priority of BCLC. BCLC provides a safe connection with players and complies with strict regulatory standards. BCLC security analysts constantly monitor hacking and vulnerabilities and implement pr e-measures at PlayNow. com to reduce these risks.

What does BCLC have in place to ensure my personal information is secure?

All customer information is stored in a safe database. We provide multilayer defense systems to protect players' personal information and transaction data by security measures such as encryption, monitoring, and files consistency checks.

I think someone was using my PlayNow.com account without my knowledge. What should I do?

If you think it is used without your PlayNow. com account, please contact the customer support (1-877-706-6789) immediately.

What safeguards does PlayNow.com have in place to prevent credit card fraud?

The Company uses Equifax, a thir d-party credi t-processing company, to compare the personal identity of the individual to open the PlayNow. com account with the credit information that the company is filed about individuals. It also uses fraud detection tools provided by financial partners to prevent many potential fraud. In addition, BCLC monitors transactions as part of the illegal detection process.

What is required in order to register for PlayNow.com?

To register for Playnow. com, the following is required:

• Being a BC state resident
• Being over 19 years old

How long does it take for PlayNow to verify my account?

Being a resident of BC, being a resident of BC, and confirming that you are a citizen of BC usually ends within 5 minutes. After completion, you will receive a registration confirmation email. By selecting the link in this email, you can complete the registration and log in to the account.

In some cases, a message that shows up to 2 business days before the procedure is completed may be displayed. In this case, once the registration is completed, a registration confirmation email will be sent. If you select the link in this email, you will be able to register and log in to your account.

Why didn't I receive a registration confirmation email?

After the registration is completed, please receive the registration confirmation email immediately. This is to make sure that your email is registered correctly.

If you don't receive this email, please check your spam folder. You can also log in to your account and choose to resend the verification email or update the email address you entered during registration.

I received a message "Contact us to continue". What are my next steps?

If you see this message, it means that you were unable to fully complete the identity, age, and residency verification process. This is usually for two reasons:

1. Your credit record reported to Equifax is less than three years old. Ή
2. The address you entered in the registration form does not match your current address listed on your Equifax credit profile.

In either case, our customer support team will help you complete your registration. Call us at 1-877-706-6789. We may ask you to send us a copy or digital copy of a photo ID, such as a driver's license or passport, and a digital copy of a utility bill with your current address.

I received a message "It appears that you already have an account with us". What are my next steps?

If you see this message, it means that you already have an account or have previously tried to register for an account. There are two possible scenarios:

1. You already have a verified account. In this case, you can sign in now. If necessary, you can use the "Recover Username" or "Forgot Password" options to successfully sign in. Ή
2. Ή You have an account that you created in the past, but we were unable to fully verify your identity, age, or location. In this case, our Customer Support team will help you complete your registration. Please call us at 1-877-706-6789. We may ask you to send us a copy or digital copy of a photo ID such as a driver's license or passport, and a digital copy of a utility bill with your current address.

I received a message "Account could not be created". What are my next steps?

If you see this message, it means that we were unable to accurately verify your name, date of birth, and address. Please make sure that your name, date of birth, and address are entered correctly.

Please note that we use a Canadian credit reporting agency (Equifax Canada) to assist with the verification process. In order to complete your registration, the information you provide in the registration form must match your name, date of birth, and current address listed on your Equifax credit profile. If any of this information is inaccurate, you may need to resolve the error with Equifax before you can continue with your registration. Please call Equifax Canada toll free at 1-866-204-9044.

Why can't I use a PO Box as my address for registration?

PlayNow adheres to federal regulatory guidelines. As part of this, you will need to provide us with your Civic address or a physical description of your home property when you register for a new account.

This means that your registered personal address must include the house number and, if applicable, the street name. If your address does not have a house number and street name, you may also provide a physical description of your property, such as a detailed rural road address. If your legal home address includes PO Box details, you will need to provide additional details, such as the house number and street name, or a physical description of your home property.

After you register, you can add a mailing address by accessing your account. Select Edit Profile from the Account menu.

I only have a PO Box as an address, what should I do?

If your legal home address includes details of a PO box, you will need to enter additional details such as house number, street name, or a physical description of your home lot.

You can also search for your legal address and property details on the BC or MB property assessment websites.

Why am I getting an error that PlayNow is unable to determine my location when I try to log in?

We collect location information (such as IP address or location coordinates) at login and periodically during login to ensure that players access their accounts from British Columbia due to our legal obligations.

To access your account, you must be physically located within British Columbia and location services must be enabled on your device and internet browser.

If you see this error while in British Columbia, location sharing may be blocked.

To learn how to change the location settings on your computer or mobile device web browser, click here:

For computer web browsers, click one of the following:

For mobile devices, click one of the following:

I tried to login and was informed that I was blocked. How do I get help?

If you try to sign in and are told you are blocked, we will ask for more information about why and what to do next. For example, your login information may not be valid or you may have chosen to log out. If you have any questions, please contact Customer Support at 1-877-706-6789 or email us.

Sometimes when I try to login, I am told I am not located in B.C. Why does this happen?

If you try to log in and it says you are not a resident of British Columbia, our systems may have detected that your online session originated from BC. If you are a resident of BC, you can dispute it by clicking the button on the appropriate screen. IP challenges will be accessed by the start of the next business day and valid claims will be corrected. You can also contact Customer Support at 1-877-706-6789 or email us.

I've lost my password. How can I get a new one?

Click on the "Forgot your password?" link from the sign-in page and follow the instructions. You must know the unique username or email address associated with your PlayNow account. You must also know the answer to your security question to set a new password. If you have forgotten the username or email address registered to your account, please call Customer Support at 1-877-706-6789.

I tried to login and was informed that I was blocked. How do I get help?

If you try to sign in and are told you are blocked, we will ask for more information about why and what to do next. For example, your login information may not be valid or you may have chosen to log out. If you have any questions, please contact Customer Support at 1-877-706-6789 or email us.

Sometimes when I try to login, I am told I am not located in B.C. Why does this happen?

If you try to log in and it says you are not a resident of British Columbia, our systems may have detected that your online session originated from BC. If you are a resident of BC, you can dispute it by clicking the button on the appropriate screen. IP challenges will be accessed by the start of the next business day and valid claims will be corrected. You can also contact Customer Support at 1-877-706-6789 or email us.

How long is my transaction information kept?

You can browse past transaction data for up to 6 months from your account. BCLC may use the transaction information to analyze and improve customer relationships by understanding the types of products purchased by the customer to respond to inquiries regarding account activities. Trading information may be retained by BCLC as long as your account is valid or/ or as a law.

I've lost my password. How can I get a new one?

From the login page, click the forgotten link and follow the instructions. You need to know the unique username or email address related to the Playnow account. To set a new password, you need to know the answer to the secret question. If you have forgotten your user name or email address, please call Customer Support (1-877-706-6789).

How do I close my PlayNow.com account?

To close your account, please call Customer Support (1-877-706-6789).

Can I let my spouse, friends, coworkers, or child play using my account and password?

At the time of registration, you agree to be responsible for guarantee that your account and password will be used only by the customer. In general, if you do not plan to use it for a reasonable period, do not hold the PlayNow. com account. If your account seems to have been infringed, please contact the customer support (1-877-706-6789) immediately.

How do you know a player is at least aged 19 and in the province of B.C. when they access BCLC games over the Internet?

We invest important protection, authentication procedures, and security measures to guarantee the integrity of all games. Before enabling the game, you need to register and create a player account. To do so, the information provided by the player is electronically transmitted to one of the major credit information agencies in Canada. This thir d-party certification confirms age and residence. We do not check your credit history.

The purchase of our products is possible only if the player is physically in British Colombia, and trying to buy outside the state is a violation of the PlayNow. com player.

How much money can I have in my account?

If your account balance exceeds $ 250. 000, you must set it to $ 250. 000 or less within 72 hours from the limit. If the account balance does not decrease by then, BCLC starts drawing an account.

Why are the times displayed in MY ACCOUNT HISTORY for all transactions different from my current time zone?

The time displayed on PlayNow. com, including game history and transactions, is not necessarily right because of your local computer time zone settings. To display the exact time, make sure that the computer time zone settings are up to date.

Are there any delays in updating my account balance while I'm playing?

PlayNow. com offers a variety of games to provide as many games as possible. If you play a lottery or bingo section game, it may take up to 30 seconds for the prize money to be added to your PlayNow. com account balance. If you have any questions or questions about the delay, please contact Customer Support (1-877-706-6789).

Is there a maximum amount I can win?

Playnow. com offers a chance to acquire a jackpot that changes life through games and progressive casino jackpots. There are no restrictions or upper limit on the size of the jackpot that players can acquire. However, PlayNow. com sets the upper limit of the cumulative victory (calendar day basis) at $ 500. 000 or nearby. Progressive jackpots and lottery prizes do not contribute to the cumulative limit of the day and are not affected by the limit of this progressive jackpot or lottery.

What happens to inactive accounts?

BCLC reserves the right to close your account if your account is not active for more than a year. Accounts are considered inactive if there is no deposit or game purchase in one year. If BCLC closes your account, you need to provide BCLC to BCLC with additional information determined by BCLC that BCLC is needed to hand over the account balance (excluding chip balance).

What deposit methods do you accept?

• visa
• Master card
• American Express
• PayPal
• Payment of electronic invoice
• Cash payment on the Internet

Click here for details of the deposit options available in Playnow.

What is a Weekly Deposit Limit?

The weekly deposit limit is the limit of sending money from a credit card or bank account to the PlayNow. com account for seven days.

Basic information about the weekly deposit limit

• This is not an automatic remittance function.
• You can enter the amount up to $ 100. 000 in $ 1 (eg $ 11, $ 15, $ 507).
• Only the total amount of selected can be transferred in each of the seven days.
• The weekly deposit limit can be changed at any time with the player profile.
• The increase in the weekly deposit limit is reflected within about 24 hours. When the new remittance limit is enabled, the 2 4-hour countdown message displayed on the profile edit page is no longer displayed, and the new limit is displayed on the page.

Is there a minimum deposit amount that I must make?

Yes, the minimum deposit is $ 5.

Does BCLC charge a fee for deposits made by bank transfer, PayPal or credit cards?

Depending on the credit card issuer or financial institution, a fee may be charged every time you deposit your account. Such fees are not charged by BCLC. Please contact your credit card issuer or financial institution.

I prefer to use a bank line of credit instead of a credit card. Can I specify this as an account from which to make a bill payment?

Each financial institution has developed and supported its own billing method. Most financial institutions can select the types of accounts and accounts used to pay for invoices.

Most major banks and credit unions can be used to remittance to Playnow. com's accounts. If you are not displaying any of British Columbia Lottery Corporation or Playnow. com as a transfer destination, contact the bank or credit union.

How do I deposit funds through online bill payment?

Credit Card Deposits

What is VISA Secure and if I wanted to, where do I sign up?

VISA SECURE provides card members with additional security at the time of online purchase transactions. For more information, please contact the financial institution that issued the Visa credit card or see http: // www. Visa. Ca/ja/personal/secretwithvisa/vbv/index. JSP.

What is Mastercard 3D SecureCode and if I wanted to, where do I sign up?

MasterCard 3D Securecode enhances the protection of card members against unauthorized use of cards in we b-based purchase transactions. For more information, please contact the financial institution that issued the MasterCard credit card or see http: // www. Mastercard. ca/support/secure-code. html.

What is American Express SafeKey and if I wanted to, where do I sign up?

American Express SafeKey is a security solution that utilizes global industry standards, which detects and reduces online fraud by adding a security layer when card members are shopping online or mobile devices. I will do it. For more information, please contact the financial institution that issued AMEX credit cards or https: // network. Americanexpress. com/globalnetwork/safey/ca//s//.

Can I use any VISA, MasterCard or AMEX credit card to purchase cash on PlayNow.com?

Most of Visa, Mastercard, and AMEX credit cards published by British Colombia can be used for deposit at PlayNow. com. However, some card issuing companies have decided not to accept these types of transactions. If you think you are affected, please contact the card issuer directly.

I attempted a deposit but I don’t see the funds in my account. What does this mean?

If you try to make a deposit but the funds are not displayed, it may take up to 35 minutes to complete the deposit, so please check it later.

It’s been more than 35 minutes since I’ve attempted a deposit but I don’t see the funds in my account. What does this mean?

Deposits to PlayNow may fail. In rare cases, funds may be charged from your bank or credit card account, but it will take 3-7 business days for the funds to be returned. If you have not received your funds after this period, please contact customer support. For withdrawals, it will take 3 days, and for CC/Visa/MC withdrawals, it will take 3-7 days.

Why does PlayNow need my occupation information?

As of 17 June 2017, PlayNow must comply with regulatory changes resulting from the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA). For more information, please visit our information page.

Why are the times displayed in MY ACCOUNT HISTORY for all transactions different from my current time zone?

The time displayed on PlayNow. com, including game history and transactions, is not necessarily right because of your local computer time zone settings. To display the exact time, make sure that the computer time zone settings are up to date.

Won a Prize?

Whenever you win a prize, the winnings are automatically added to your cash balance. For lottery wins, they are added to your account the day after the draw. For other games, except esports, they are added instantly. To view your winnings, please see your account history. TIP: Use the filtering options to narrow your search!

How do I transfer funds to my PlayNow.com account through Online Bill Payment?

In British Columbia, most major financial institutions offer bill payment services online or over the phone. You can transfer money to your PlayNow. com account using the same process.

You can transfer money from your financial institution account to your BCLC PlayNow. com account online or over the phone.

Contact your financial institution's customer service for help setting up this service.

What do I need to transfer funds online?

Please note that this process varies slightly depending on the financial institution.

• Go to your financial institution's website and log in.
• Go to the Payments or Bill Payments section.
• Add a Payee*.
• Search for the payee type "Lottery" in the search field and select British Columbia Lottery Corporation or PlayNow. com from the search results list.
• When asked for the payee account number, enter the 11-digit PlayNow. com account number listed in your profile.
• Make an account payment: Select British Columbia Lottery Corporation or PlayNow. com as the payee*,
• Set up an hourly bill payment, or
• Set up a recurring bill payment (this is a useful option if you purchase a lottery subscription).

Depending on your financial institution, your payee will be either the British Columbia Lottery Corporation or PlayNow. com.

How much can I transfer using Online Bill Payment?

You can remit the amount specified by the weekly deposit limit to the PlayNow. com account in one week (this is not a calendar week from Sunday to Saturday, but a 7-day rolling period).

Your accounts have a maximum cash balance of $ 250. 000, 00. Please note that if you try to remit over $ 100 in an electronic bill, you will be rejected. If the total transfer in the past seven days exceeds the weekly payment limit, or if the balance exceeds $ 250. 00, 00, the excess of transfer will be automatically refunded to your bank account.

How long does it take to transfer funds online?

Most financial institutions in Canada take 1-2 business days for payment processing, but the time required may differ. When BCLC receives your payment, it will be displayed as a transaction on your trading page. If you wish to make a deposit to the PlayNow. com account, you can use a credit card.

Which financial institutions allow me to use Online Bill payment to deposit on PlayNow?

Most major banks and credit unions can be used to remittance to Playnow. com's accounts. If you are not displaying any of British Columbia Lottery Corporation or Playnow. com as a transfer destination, contact the bank or credit union.

Why are you no longer accepting Interac Online for deposits?

Many Canadian banks and credit unions, which used to provide Interac Online, do not support this payment method, so PlayNow will provide Interac Etransfer instead.

Interac E Transfer is more convenient for players than Interac Online, because the deposit is linked directly to the bank account.

Please note that players who use Interac electronic remittances will perform standard bank security checks at the first payment, and may be up to 72 hours of deposit to the PlayNow account. Subsequent payments will be immediately deposited to the PlayNow account.

How do I withdraw funds from my account?

You can always withdraw funds from your account according to the BCLC withdrawal policy:

• All funds must be withdrawn to your bank account (except if you withdraw $ 100. 000 or more).
• In the case of a drawer of $ 1, 000 or more, it is necessary to provide the BCLC for the customer's possession of customers who are required by the Federal Money Laundering Prevention regulation.
• In the case of a drawer of $ 100. 000 or more, BCLC will give a check to the person. The BCLC representative will contact the phone number on the PlayNow. com player profile and arrange for payment.
• PlayNow. com will ask you about your profession when you donate it. Once your occupation is registered, you do not need to enter again.

Why do I have to tell you my occupation for withdrawals?

This is a federal requirements based on the crime revenue (money laundering) and the terrorist funding (PCMLTFA).

How do I receive my funds when I enrol into the Game Break Program on PlayNow.com?

When the game break procedure is completed on Playnow. com, the funds of the PlayNow. com account will be brought out and returned to the customer.

We will refund several ways depending on the situation:

If your account balance is $ 1. 000 or less and your bank account is registered in our company, we will return cash to your bank account without contacting the customer.

If your account balance is less than $ 1. 000 and your bank account information is not registered, the BCLC representative will contact the phone number registered in the PlayNow. com profile and acquire your bank account information. Masu.

We will deliver the balance of less than $ 5 with an account transfer. If you do not provide a bank account to us, you agree that you will lose all rights for your account balance.

If your account balance is $ 1. 000 or more, the BCLC representative will contact the phone number on the PlayNow. com player profile in accordance with the request for the Federal Money Laundering Prevention regulation. If your bank account information is not registered, you need to ask that information. Also, if the account balance is $ 100. 000 or more, BCLC will be refunded in a check.

Can I modify/cancel my withdrawal after I make it?

There is an option to cancel a part or all of the unpaid withdrawals on one day until midnight, the US Pacific Standard Time. A part of the unprocessed drawer that the customer has canceled will be returned to the renewable balance of the customer. If you have any questions, please contact customer support (1-877-706-6789).

How long does it take to get my money?

It takes up to 3 business days for BCLC to do a drawer procedure. It usually takes about one business until the procedure is completed and it is reflected in your bank account. The required time depends on the financial institution.

What is a Token?

A token is a Playnow. com that allows players a free bed. < SPAN> Playnow. com will ask you about your profession when you donate it. Once your occupation is registered, you do not need to enter again.

How do I earn Tokens?

This is a federal requirements based on the crime revenue (money laundering) and the terrorist funding (PCMLTFA).

When the game break procedure is completed on Playnow. com, the funds of the PlayNow. com account will be brought out and returned to the customer.

What can I use my Tokens on?

We will refund several ways depending on the situation:

Can I withdraw Tokens?

If your account balance is $ 1. 000 or less and your bank account is registered in our company, we will return cash to your bank account without contacting the customer.

What is the Token Balance field for?

If your account balance is less than $ 1. 000 and your bank account information is not registered, the BCLC representative will contact the phone number registered in the PlayNow. com profile and acquire your bank account information. Masu.

What is the Token Bet field for?

We will deliver the balance of less than $ 5 with an account transfer. If you do not provide a bank account to us, you agree that you will lose all rights for your account balance.

Is PlayNow.com available in Manitoba?

If your account balance is $ 1. 000 or more, the BCLC representative will contact the phone number on the PlayNow. com player profile in accordance with the request for the Federal Money Laundering Prevention regulation. If your bank account information is not registered, you need to ask that information. Also, if the account balance is $ 100. 000 or more, BCLC will be refunded in a check.

Will PlayNow.com be launching in other provinces?

There is an option to cancel a part or all of the unpaid withdrawals on one day until midnight, the US Pacific Standard Time. A part of the unprocessed drawer that the customer has canceled will be returned to the renewable balance of the customer. If you have any questions, please contact customer support (1-877-706-6789).

I have an account registered in BC, am I able to play on PlayNow.com if I'm traveling to Manitoba?

It takes up to 3 business days for BCLC to do a drawer procedure. It usually takes about one business until the procedure is completed and it is reflected in your bank account. The required time depends on the financial institution.

What games are available to Manitoba players?

A token is a Playnow. com that allows players a free bed. PlayNow. com will ask you about your profession when you donate it. Once your occupation is registered, you do not need to enter again.

Can I play poker and bingo with players in Manitoba?

This is a federal requirements based on the crime revenue (money laundering) and the terrorist funding (PCMLTFA).

Are promotions open to players in Manitoba?

When the game break procedure is completed on Playnow. com, the funds of the PlayNow. com account will be brought out and returned to the customer.

How do I become an Encore Rewards member?

We will refund several ways depending on the situation:

How do I link my existing Encore Rewards account with my existing PlayNow account?

If your account balance is $ 1. 000 or less and your bank account is registered in our company, we will return cash to your bank account without contacting the customer.

If your account balance is less than $ 1. 000 and your bank account information is not registered, the BCLC representative will contact the phone number registered in the PlayNow. com profile and acquire your bank account information. Masu.

What are the benefits of being an Encore Rewards member?

We will deliver the balance of less than $ 5 with an account transfer. If you do not provide a bank account to us, you agree that you will lose all rights for your account balance.

If your account balance is $ 1. 000 or more, the BCLC representative will contact the phone number on the PlayNow. com player profile in accordance with the request for the Federal Money Laundering Prevention regulation. If your bank account information is not registered, you need to ask that information. Also, if the account balance is $ 100. 000 or more, BCLC will be refunded in a check.

How do I earn points?

There is an option to cancel a part or all of the unpaid withdrawals on one day until midnight, the US Pacific Standard Time. A part of the unprocessed drawer that the customer has canceled will be returned to the renewable balance of the customer. If you have any questions, please contact customer support (1-877-706-6789).

1. It takes up to 3 business days for BCLC to do a drawer procedure. It usually takes about one business until the procedure is completed and it is reflected in your bank account. The required time depends on the financial institution.
2. A token is a Playnow. com that allows players a free bed.
3. Chips are distributed through various promotions of Playnow. com. There are chips, which are part of the promotion that all players can participate, and chips linked to promotions that only specific players can participate.

To see the promotions currently being held on Playnow. com, see the gam e-type promotion page that you are interested in, such as casinos and lotteries. If you are a member of Playnow. com, you can log in and go to the My Promotion page of my count.

There are two types of tokens: a specific game token that can only be used in specific games and a cash token that can be used for games.

What can I redeem my points for?

no. Chips given to the account cannot be exchanged for cash.

1. The token balance field in Playnow. com's "Game and My Account" section tells you the amount of tokens held by the player ($).
2. The token bet field is displayed not only in casino games but also in other PlayNow. com games. If you have a token balance, the token will be used first in the following bet (a game that is allowed to use token). Each time a token or a token is used, the amount used is displayed in the bet field of the bet.

How do I redeem points?

Playnow. com is available for registered players in Manitoba. Like BC players, Manitova players can play on a legal legal website with casinos, sports, poker, bingo, lottery products, and responsible game functions. In addition, players in both jurisdictions can benefit more from playe r-based in poker and other games.

1. The priority of BCLC is to provide the best products and services to existing players in BC and Manitova.
   • No, you can only play in your state.
   • Playnow. com registration players in Manitoba can play casinos, lottery games, poker, bingo, and sports betting.
   • Yes, players in Manitoba, BC and Quebec share common poker networks. Manitova and BC players share a common bingo network.
   • Regarding participation qualifications, it is necessary to check the rules of each promotion. Depending on the promotion, some players in the two provinces can participate, while others are limited to specific states. See the rules of each promotion for details.
2. It is easy to register for an encore reward from the Playnow account! Log in to the Playnow account and access the account encore reward section. Create an encore reward account according to the procedure.
   • If you know the encore reward number, simply log in to Playnow, access "My Ancall Reward" on the "My count" page, and enter the member number in the encore reward column.
   • If your account is not linked automatically, we will check your account, link, and send a confirmation e-mail within 2 to 3 business days.

When do my points expire?

• The encore reward membership has many limited benefits, including birthday benefits, PlayNow points, casinos and ChanceS points in BC state, and member s-only contests.

For the benefits of the encore reward members, please see the encore reward page.

• Points will be added for each dollar:

When played in Playnow's target online casino game (excluding poker and video poker).

What happens to points that I redeem, but don’t use?

• If you play with slots, table games (excluding poker), or etables at ChanceS casinos or sites in BC.

For the benefits of the encore reward members, please see the encore reward page.

• See the encore reward page for details.

My points balance seems incorrect. What should I do?

Points are not added to the beds in free play.

What is the value of my points?

Encore rewarding points can be exchanged for the following free play:

Playnow slot and instant games (when both accounts are confirmed and linked). Points cannot be exchanged for free play of live casinos, table games, pokers, and video pokers.

In my online account I see Anywhere Points and Casino Specific Points, what’s the difference?

You can choose a slot, table, or etable on the ChanceS casino or site in B. C.

You can use points:

Do points earned on PlayNow count towards my Encore Rewards membership level status?

Playnow slot and instant game:

Where can I get more information?

Playnow slots and instant games: You can exchange free play and points directly in the My Encore Rewards section of your account. 1. 000 points (or $ 5 free play) is the lowest point that can be exchanged, and then converted to Playnow chips. The free play token cannot be pulled out of the coupon balance, and if unused, it will expire 90 days later.

Select a Topic

I lost my user name. What do I do?

The token balance is a target PlayNow game and is used as a default before cash.

How do I change my nickname?

Points are not available for free play of live casinos, table games, pokers, and video pokers.

What happens if I get disconnected?

These casino points cannot be exchanged for Playnow's free play.

What about your Disconnection Policy, how does that work? Are any All-ins allowed?

In the ChanceS casino or ChanceS location in BC.

How do I minimize the software or screen?

You can use the encore reward card and PIN to exchange free play directly on a slot or E table. 1. 000 points (or $ 5 free play) is the minimum point that can be used in slots and E tables.

To exchange points for tabl e-free play, please bring the encore reward card to the guest service. 2. 000 points (or $ 10 free play) is the minimum point that you can use in table games.

• The points exchanged for a free play token in Playnow cannot be withdrawn from the balance. You can check the balance of the token on the My Promotion page of the Playnow account.
• The free play token is not available at the casino or community gaming center in B. Κ .:
• Unused tokens in the account will expire 365 days later unless there is any description.
• To display expired points, log in to the Encore Rewards account and click the My Points tab. Select the month you are looking for and select "Expiration Points" in the point category. The expired point is displayed.
• Points exchanged for free Playnow game tokens cannot be withdrawn from the balance. You can check the token on the My Promotion page of the Playnow account.
• The free play token is not available at the casino or community gaming center in B. Κ .:
• Points that were not used in the slot machine are returned to the balance. The points exchanged for a free play coupon must be used on the day of the issued.
• First, log in to the encore reward account, display the statement, and check all activities and balance. The points earned at the casino and chance sites are updated every 15 minutes. The point of Playnow and Food & Amp; Beverage can take up to 48 hours to be added to your account. If you have any mismatch, please contact BCLC Customer Support immediately.
• 200 points = $ 1. In other words, every 1. 000 points is worth $ 5 free play.
• Points and free play cannot be exchanged for cash or slot tickets. Points can be exchanged directly for free play in slots or etables or with a free play table for guest services. The acquired credit is the only credit that can be replaced.

Aneware Point is a point that can be exchanged for free play on B. C. or Playnow. com casino site or odds.

What are the minimum system requirements?

A casin o-only point is a point that can only be used in specific places. The casino specific point section displays the number of points that can be exchanged at each casino group and each casino. These points are granted by specific casinos. For more information, see the "Free Play, Promo, and Promotion" section. Casino points cannot be exchanged for Playnow's free play chips.

Does the Poker software work for Mac computers?

Yes, Base Points earned on PlayNow will count towards your Encore Rewards membership status. Status Point Accelerators are not available for play on PlayNow.

What currency is used in poker?

For more information, please visit casinosbc. com.

What are the possible betting amounts?

Your username information is secure, so please call us directly. Contact Customer Support at 1-877-706-6789 or email us.

Once you have set up your alias, it cannot be changed.

How does the countdown timer work?

PlayNow. com makes every effort to provide you with a comfortable poker environment that protects you in the unlikely event of a disconnection. Please see our House Rules for more information.

BCLC does not offer any protection against disconnecting players. Players must act in a timely manner. Please see our House Rules for more information.

PlayNow. com is best viewed with a minimum screen resolution of 800 x 600 pixels. This is the "full screen" view and is what most players have in mind. This setting may not allow you to view other programs while you play.

How do I tell how much money is in the pot?

To have the image displayed "normally", you should set your screen to 1024x768 so that you can use other programs while playing. To change the current settings, do the following:

How do I find out what the table limit is?

Click the Windows Start Menu button on your desktop.

What is the four-colour deck?

Click the Windows Desktop button on your desktop and select "Settings".

Can I play at multiple tables?

Click "Control Panel".

Can I change seats during play?

Select "Display" from the menu.

Click the "Display Properties" button and select "Display Properties" from the drop-down menu.

Select "Settings".

Can I keep notes on other players?

In the bottom right corner of the window, there is an item called "Screen Area" with a mark that looks like an arrow with "Small" and "Large".

How do I chat with other players?

Move your mouse over the arrow and change the screen resolution to "1024x768" pixels.

Once you have selected the resolution you want, click "Apply" and then "OK".

• Windows will show you a preview of the new settings and ask you if you agree to the new settings by clicking "OK" (you will have about 15 seconds before Windows reverts to the original settings).
• Finally, you may need to restart your computer to make sure the new settings have been successfully applied.
• Pentium 200MHz, 20MB or more free hard disk space, 128MB or more internal RAM are recommended. Operating System.
• With the new Poker Software 8. 0, MAC users can now download the poker client onto their Mac computers.

All deposits, player limits, and cash game chips are displayed in $ CAD (Canada dollar).

How can I see a history of my hands?

In a fixed limit game, when you sit on the table, the betting amount is displayed on the button. To bet, click the applicable button.

How can I see my game play statistics?

Bet amounts may be different between Pot Remits and no Limit games. Use the slide bar to select the correct amount or enter the accurate bet amount in the text box. You can also change the amount by clicking the (-) or (+) button.

How do I exit a game?

During each blind phase, the countdown timer is activated for all players who need to pay an anti or to post the blinds. The countdown center is displayed only on the player prayer on the left side of the rack chip. When the player pays an anti or a blind, the timer disappears. If the player does not pay the anti or does not post the blind, the player does not participate in the hand.

How do I set time and money limits?

If the anti or blind phase is on the progress, or if the player is in the Ba y-in phase, the countdown team will be displayed even if the player is not participating in the current game.

How do I find out how to play a slot machine?

During the cash game, players have a predetermined action time. This time is shown in the countdown center on the chair. If the player cannot act in time, the hand sitting will be folded. The player also offers his seat until he returns to the table.

Do the casino games offer a play-for-free option?

The amount of the pot (and side pot) is specified in the game table.

How do I find out how to play a table game?

The boundary of the table is specified on the game table.

Are the Casino games on PlayNow.com the same as the games at my local Casino or Community Gaming Centre?

You can play with a fou r-color deck instead of a tw o-color deck. The settings tab have this option, and if you select this, all the newly opened tables will use fou r-color decks.

You can play multiple tables at once, and each starting table is displayed in the window. The button in the lobby and each table (only standard display) can move between the first five tables that opened, and the required actions are displayed in the lobby and table.

What options are available while I play Casino games?

The tournament cannot request a seat change.

What happens if I'm playing and need more funds to make an additional wager (like double down in Blackjack)?

In a cash game, once you sit down, the player can change the position of the chair. You can sit in a different position by using the "chair" icon at the bottom right of the poker room. This does not change the position of the player device on the button, simply changes the graphics of the player on the table.

If there is no chair icon in the poker room, this function is not available.

What does Auto Spin do?

You can take your opponent's memo and read the memo every time you log in. To make a note of another player, click the player's avatar. Enter the text and click OK. When the memo is entered, the icon of the opponent's name will be displayed. Notes are not seen by anyone else and are stored locally on your computer.

You can participate in the whiteboard chat. To participate in the table chat, enter a message in the text box and click Sending, or press the keyboard Enter key.

The chat content to be displayed on the whiteboard can be selected from 4 levels. To change the appearance of the content, click the menu button and click Settings. Here, you can choose from the following four options:

Summary (default) -Chat with player chat and opponent.

• All player actions, player chat, dealer chat (default) -All player actions, player chat, dealer chat.
• All player actions, all player actions, chat with opponents.
• Chat onl y-Player chat.
• You can delete the conversation of other players sitting on your table. To mute other players conversations, click the mute icon at the top of the player's avatar. This option is saved for each player.
• You can see the hand history and handle play on the Poker Client's "Game" tab.
• A wealth of game statistics accumulate for each game you play. Click on the menu button and statistics in the game panel to open the game statistics tab. Click the reset option to restore the data.
• If the hand while playing is progressing, it is recommended that you click "Sitout" and leave the table when the hand ends. Of course, if you fold the hand, you can leave the game at that time. If you want to join the retired table again, you need to bring at least the amount of money you have left to the table. For example, if you want to leave the $ 25/$ 50 table for $ 500 and then return to the table later, you need to buy in at least $ 500 when you return.
• You can easily set time and fund limits on the Poker Client's "Game Limit" tab. See the Limit configuration page for setting the limit when playing poker.
• In each game, there is a question mark on the navigation bar just above the main game screen. Click on this Quest Mark to open a page that includes information about the game.
• Yes. All casino games at PlayNow. com have the option to play for free. You must log in to your account to access the games without playing, as only players aged 19 or over can access our games, even for fun.
• Playnow. com Casino offers many table games. Each game has its own special rules and complexities that make it unique. Each game has a help section within it where you can find out how to bet, win, pay out your winnings, and more. Casino PlayNow. com encourages all players to use this information and "know your limits and play within them".
• There are several different and similar versions of titles and games that BCLC offers at its land-based casinos and gaming centres. You will also find some unique game features at PlayNow. com that are not offered at land-based games. The odds of winning bets on games and the payouts for all games are very similar to BCLC's land-based establishments.
• All in all, rest assured that PlayNow. com offers an exciting and fair gaming experience wherever you play.
• Above the main game screen, you will find the Options button, which allows you to use various features. You can turn the game sound on or off separately from your computer sound and change the graphics quality from high, medium or low. You can choose from various available fabric colors of our board games. You can participate in Turbo Mode, which does not display animations during the game. You can also access the Help section from the Options menu.
• While playing a game on playnow. com, if a decision is required to continue the game (such as hitting or standing in Blackjack), the game will wait for you to make a decision, even if you need to close the game client or perform any other action.
• If you need more funds, you can proceed to the deposit page and upload funds to your account. When you rejoin the game, your balance will be updated with the newly created funds. If you are forced out of the game client or choose to leave the game client with an unfinished hand, you will be prompted to complete that hand before you can continue playing in that game.
• Most slots and some games have an auto spin button under the game tab to make the player's convenience. Press this button to automatically rotate the reel in order. The prize money will be displayed and will be paid to your account before the next spin. Please note that there are several different auto spin functions with the evolution of the game.
• Spin amoun t-Some games can accurately specify the number of spins of auto spin. Other games have 5 spins, 10 spins, or 25 spin options.

What is the function of the "Rebet x2" (or x3) button on Casino table games?

Spin countdow n-In a game where players can specify accurate spins, the counter counts down from that number to reach 1. After this spin, the player needs to select an auto spin or another action.

How do the progressive jackpots work?

In the following games, there is no auto spin countdown during the game. Remember that you can stop the auto spin at any time by pressing the "stop" button (the "spin" button, but the "spin" button, but if the auto spin is effective, it will change to "stop"). Is important. Auto spin does not force the spin that customers do not want. If you don't have enough money to bet your account, the auto spin will automatically stop. The following is a game without a countdown of auto spin:

Deadman's chest 1 line

Monster Carlo 1 Line

What happens if I don't complete the game I'm playing?

Monster Carlo's Monster Carlo 5 Line

CREATURES OF ROCK 9 line

What happens if my computer goes down or freezes during playing?

Fruit Smoothie 9 line

How does the 'Cash Spent' balance work?

GODS OF THE NILE 9 LINE

How does the 30-minute session timeout work on PlayNow?

HEAVEN AND HELL 9 LINE

Are there system requirements to run Online Casino games?

We recommend using the following browser to gain the best player experience and site performance on all devices that use Playnow. com.

1. It is recommended to use the following browser:
   • Google Chrome and Chrome Mobile (latest version)
   • Chrome Chrome and Mobile Mobile (latest version)
   • Day at the Races 20 line
2. The following OS
   • Fruit Smoothie 20 Line
   • OSX (latest version) and OSX (latest version)
   • iOS (latest version)
   • Plum Royale 20 line

We recommend that you keep your web browser in the latest state.

Our Ecasino games use a service called WebGL. WebGL is a web-based graphics library that eliminates the need for add-ons to run graphics in web browsers.

WebGL has minimum hardware requirements and if your device does not meet these requirements, you may experience display issues.

To support WebGL, we recommend that your device has the following:

• 4GB or more RAM
• 4. 4-bit processor
• Minimum 64-bit graphics card (latest/updated).

Click here to see if your system supports WebGL.

Note: Even if your system does not support WebGL, you can play ECASINO games, but on display such as empty reel, lack of symbols, and graphics. May have a problem. These are displayed issues and do not affect the results of the game.

What is Live Casino?

BCLC may add funds to the progressive jackpot.

PlayNow. com If you are playing a customer's decision to continue (hits or stands in black jacks, etc.), even if you need to close the game client, the game will make your own decision. Wait. If your account is inactive, all funds bet in unfinished games will be canceled.

How do I play Live Casino?

If the bed is still undecided for the unfinished game, the bet will be invalidated by BCLC judgment.

Even if the game ends for some reason after a bet, the result of the game will be valid. When you return to this game, you will be prompted to complete the game you were playing. Be sure to do this procedure before playing this game again. In any aspect of the purchase and/ or play decision, if there is a controversy or contradiction, only the purchase and/ or play decisions will be enabled and are included in the computer system. Playnow. com offers multiple progressive jackets, which vary depending on the player's betting activity. Playnow. com strives to display accurate progressive jackpot counters in each game, but the incomplete Internet may impair the accuracy of the counter display. The exact amount of each progressive jackpot is recorded by the BCLC computer system when betting. If there is a controversy or contradiction regarding your purchase and/ or play decisions, only the purchase and/ or play decisions are examined by the computer system, and it is included in this.

If the progressive jackpot is abolished, the funds from the jackpot will be added to the same game selected by BCLC. Funds refers to the amount of money contributed by the player or the amount of money contributed by the BCLC based on the amount of the player's bet. The seed amount is listed on the "Detailed Information" page of a specific game.

What if I have a Live Casino issue?

BCLC may add funds to the progressive jackpot.

PlayNow. com If you are playing a customer's decision to continue (hits or stands in black jacks, etc.), even if you need to close the game client, the game will make your own decision. Wait. If your account is inactive, all funds bet in unfinished games will be canceled.

When is the Live Casino studio open or closed?

If the bed is still undecided for an unfinished game, the bet will be invalidated by BCLC judgment.

What are the system requirements for Live Casino?

Even if the game ends for some reason after a bet, the result of the game will be valid. When you return to this game, you will be prompted to complete the game you were playing. Be sure to do this procedure before playing this game again. In any aspect of the purchase and/ or play decision, if there is a controversy or contradiction, only the purchase and/ or play decisions will be enabled and are included in the computer system.

Why can't I launch Live Casino?

Your cash balance tracks the amount you have wagered on PlayNow during your current login/login period. Your balance is updated as you play games. In games with gambling (double up) enabled, your balance will not be updated until you start your next game in case you want to play your winnings.

Why does my Live Casino balance not update automatically?

If you do not visit the site for more than 30 minutes after logging into your PlayNow account, you will be automatically registered. Progressive jackpots are automatically updated in real time, so you will not be logged out when playing casino games that display progressive jackpots.

How do I find my bets placed on PlayNow Sports?

For the best player experience and site performance on all devices using PlayNow. com, we recommend using the following browsers:

I used to play Sports Action Oddset on PlayNow. Can I find Oddset on PlayNow Sports?

We recommend the following browsers:

Google Chrome and Chrome Mobile (latest version)

Can I find Point Spread on PlayNow Sports?

Chrome Chrome and Mobile Mobile (latest version)

Can I find Over/Under on the new PlayNow Sports?

Safari and Safari Mobile (latest version)

So you have all the types of bets that I am used to with Sports Action, but what is different?

The following operating systems:

What's a Same Game Parlay (SGP) Bet?

Windows 7 (and later)

OSX (latest version)

iOS (latest version)

• Android 5 (latest version of Android Web View)
• We recommend that you always keep your web browser up to date.
• Our Ecasino games use a service called WebGL. WebGL is a web-based graphics library that eliminates the need for plug-ins to run graphics in web browsers.

WebGL has minimum hardware requirements and if your device does not meet these requirements, you may experience display issues.

To support WebGL, we recommend that your device has the following:

How do I interpret the odds - and why are there different available formats for the odds?

4GB or more RAM

4. 4-bit processor

Minimum 64-bit graphics card (latest/updated).

Click here to check if your system supports WebGL.

Note: If your system does not support WebGL, you can still play Ecasino games, but you may experience display issues such as empty reels, missing symbols, and unstable graphics. These are display issues and do not affect the outcome of the game.

Live Casino is an exciting new way to play your favorite table games. You can enjoy Live Blackjack, Live Roulette, and Live Baccarat in real time with video streaming, providing an authentic gaming experience with real dealers shuffling and interacting with you just like in a real casino.

Where can I find the specific sportsbook rules and regulations?

While the outcome of live casino games is determined by real cards, other table games on PlayNow use a random number generator to determine the game outcome.